FAQs

📦 Shipping & Order Information

⏰ Processing Time

We carefully prepare every order before it leaves our warehouse.

  • Processing usually takes 2–4 business days.

  • Every item is checked, packed, and shipped with care.

🚚 Shipping Timeline

United States

  • Carriers: USPS / FedEx

  • Delivery: 12–18 business days after dispatch

International

  • Delivery: 15–25 business days, depending on your location and customs clearance.

⚠️ Note: Weather, customs, or high demand may cause small delays.

🔍 Tracking Your Package

Once shipped, you’ll get an email with a tracking number.
You can also follow updates on our [Track Your Order] page anytime.

❌ Changes & Cancellations

Need to update something? Email nuvoria@gmail.com within 24 hours of ordering.
Use these subject lines:

  • “CANCEL MY ORDER”

  • “ADDRESS CHANGE”

After shipment, we can’t make changes.

🚪 Delivery Attempts

Carriers usually try delivery 2 times. If unsuccessful, the package may return to us. Re-delivery may require extra shipping fees.

💥 Damaged Items

If something arrives broken or faulty, no stress — we’ll replace it.
Just email us at nuvoria@gmail.com with:

  1. Your order number

  2. A clear photo of the item

We’ll send a replacement at no cost.

🤝 Need Support?

Our support team is available 24/7.
📧 Reach out anytime at nuvoria@gmail.com — we usually respond within 24 hours.